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PRIVACY POLICY

If you are a customer of mine, or simply like to follow my pages, I may collect some information about you. This may be your name or username, email address, and in some cases, your home address and telephone number. This page sets out everything you might like to know about how I collect, use and store this information. If there is anything else you would like to ask me then please don’t hesitate to get in touch at tapestryartist@yahoo.com or use the contact form on my website.

When I talk about "information", I am only referring to the contact details listed above I never have access to any of your sensitive financial information when you make payments using PayPal, Etsy, Folksy etc.  All of that important information is held securely by the processing companies. They never share it with me or anyone else.

How I collect information

Whenever you order from me, either directly through my website, Etsy store, social media or directly, you give me sufficient information about you to enable me to process your order. I may also take orders from you in person or by phone or email when I need to ask for and use your contact information. My website providers such as Wix and Etsy have cookies enabled to make sure your computer (or other device) is recognised when you visit them again. You can find out more about cookies in general here

Why I collect information

I rely on a number of legal bases to collect, use, and share your information, including fulfilment of orders, provision of customer support, when you have provided your affirmative consent (e.g. by joining my mailing list), to stay legal (e.g. tax law) or to comply with seller policy on third party sites such as Etsy and Folksy.

 

Who has access to your information

 

Only I have access to your information and I never share it. Your data is securely held on the servers at Etsy and Paypal, access to which is locked up tight on all of my devices. 

I will soon be creating a brand new mailing list at MailChimp to enable anyone who joins to receive offers, news and general greetings from me, and your details will be also stored on their servers when you sign up (click the links to find out more about their Privacy Policy and Terms of Use). 

If you pay me using PayPal, they will also hold information about you. You can read their Privacy Policy here.  

 

How I use your information

 

Your information will only ever be used in the way that you have agreed for it to be used, mostly for completing your orders with me. If you join my mailing list then you will only receive what you signed up to receive, no more, no less. Newsletters will be bimonthly or less and will inform subscribers about news, events I am involved in and workshop availability. You will have to actively subscribe through MailChimp and you will be able to unsubscribe from the list through a link at the bottom of each email.

How I store information

 

Your details are held on the secure servers at Etsy, Folksy, Paypal and Mailchimp as well as my email account provided by Yahoo and Gmail. If you are a retailer or buy directly from me I keep invoices and copies of your orders on a spreadsheet stored on my password protected laptop/devices and on googledrive. Information about orders will be stored for five years after the 31 January submission deadline of the relevant tax year.

 

Your rights

 

You can request to see what information I hold about you at any time and I will share that with you free of charge within a month of asking. You also have the right to ask that your details be deleted, amended or transferred. If you are concerned about how I am handling your data you can contact me directly or complain to the Information Commissioner's Office.

 

There's a helpful article you can read on the Which? website if you want to find out why you've been bombarded with so many emails.

 

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it. 

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